CLIENT INSIGHT | Transforming Community Health: An Integrated Strategy for Equitable Care
What Our Client Needed
Our client, a prominent Massachusetts healthcare system, required a clear and thorough strategy to merge two distinct community health programs – each with diverse goals, objectives, and success measures – into a single, unified program. The goal was to create a cohesive program that delivered exceptional community services focused on improving health equity in the neighborhoods of Boston, with a strong emphasis on providing high-quality, patient-centered care.
Our Approach
The Day Health team conducted a comprehensive analysis to understand the goals and activities of the existing programs, the populations they served, and their overall outcomes. These data were then compared to best practices from other organizations of similar size, scope, and mission across the United States. Following the synthesis of these findings, the Day Health team developed 1) an integrated strategy for delivering community health services that was grounded in an evidence-based framework for delivering equitable and inclusive community health programming, 2) a robust evaluation plan with clearly articulated quality, outcome, and impact measures, and 3) a high-level implementation roadmap to ensure all changes would be adopted and sustained.
Our Impact
This project achieved significant approval among the executive leadership team, primarily due to the Day Health team's unwavering commitment to employing a participatory and inclusive approach throughout the entire engagement process. For every activity undertaken, the team proactively communicated and implemented a participatory method to ensure the involvement and input of diverse stakeholders, including internal executive leaders, team members, and community representatives. By adhering to change management principles from the outset, the team fostered internal buy-in and consensus, thereby embedding sustainability and long-term impact within the strategy.
At Day Health, we're committed to transforming the healthcare system to be equitable, patient-centered, affordable, and high-performing for all. Our broad range of services includes strategy design and execution; organizational development/capacity building; and program design, development, implementation, monitoring, and evaluation. We strive to partner with clients whose organizational values align with our own and who are committed to making a sustainable, positive impact within their communities. Learn more about our services here.