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Lisette brings experience in healthcare operations and analytics from the provider and payer settings. Her training in health informatics centered on the use and impact of information technology in healthcare (e.g. procurement, implementation, usability, sustainability) and in the intelligent use of data to inform policy and decision making. Since Joining the Day Health team in 2017, her contributions include driving IT project management offerings, and helping establish Day Health's footprint in social determinants of health and the increasingly prevalent partnerships between health care and community-based organizations. Her recent work includes successful project management for a model-of-care implementation project aimed at ensuring a care management client’s success in a new managed care Medicaid market. Broadly, her expertise includes care management training and implementation work for success in value based care.
Lisette began her career at Massachusetts General Hospital working in quality and patient safety in the Department of Psychiatry. While there, she worked to assess and monitor inpatient and ambulatory quality of care provided by Psychiatry, focusing on patient reported outcomes, professional performance evaluation, and physician incentive program administration. She also supported long-term strategic planning for population health management as the hospital began to more heavily integrate behavioral care.
Previously, Lisette worked for a healthcare analytics venture providing strategic recommendations to help health insurance companies meet retention and satisfaction, quality improvement, medication adherence, and case management goals for Medicare, Medicaid, and Exchange plans. Among her responsibilities were analysis, product enhancement, and account management.
She holds an MSc in Health Informatics from the Department of Health Policy and Research at Cornell University.